Airtel Africa has completed a digital transformation project across its African footprint in partnership with CSG.
CSG’s unified revenue management solution will allow Airtel to streamline processes across its business, minimise costs and shorten time to market while delivering experiences that drive customer loyalty and sustainable business growth in wireless.
Razvan Ungureanu, Chief Technology Officer, Airtel Africa, said: “CSG's flexible and reliable solutions coupled with its commitment to our success have consistently enabled us to overcome any challenges and improve our customer experience. Ultimately, through our partnership with CSG, Airtel Africa has gained a significant competitive advantage in the market and is better equipped for future growth.”
CSG's unified revenue management solution helps wireless operators to modernise and standardise their operations and improve their go-to-market flexibility. It allows them to capitalise on customer insights and act on changing needs with new digital services that enhance the customer’s experience in real-time.
Migrating onto CSG's future-forward platform has enabled Airtel Africa to create seamless, personalised offers for consumers and businesses alike while achieving optimal performance and effective management and reconciliation of revenue. These new capabilities, in turn, help them increase loyalty among their 138.5 million customers and reduce churn with transparent, self-service billing.